How to claim lost items back from Dubai public transport

Dubai Expat Blog

Dubai Transport, Living in Dubai

Have you lost something in public transport during one of your commutes around Dubai? We all do, one time or other. Good news is that If you have lost something in one of Dubai public transports, and you have a valid document to prove your ownership, chances are you can get your lost item back.

How to claim an item lost in Dubai public transport:

claim lost items back from Dubai public transportEligibility: All individual customers who use the means of public transport are eligible to apply for this service.

Required documents:
In order to claim your lost item, you have to provide the following information:

– Side number of the vehicle
– Vehicle’s plate number
– Time and destination (from and to)
– Trip fees
– Description of the lost item

Service fees: This service is free.

Validity: 7 working days after an item is lost.

Through call centre:

– Contact the call centre on the following number: 8009090

>The customer provides the call centre with the required details

>The working team searches for the lost items through used systems

More information is available at RTA website.

The system works for all Dubai public transport including Bus, Metro, Water Bus, Ferry and Tram.


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