Every day in Dubai makes you wonder how business booms here and why investors and businessmen across the globe come here, considering the pathetic customer service provided by most of the insitutions established in Dubai.
Take for example, Mashreq Bank, with slogan of ‘we do banking, you do life’. How inspring it seems, but reality is quite different.
A friend recently informed me about the worries induced on him by Mashreq Bank. He has a business account with them. One day he noticed a deduction of Dhs 250 from his account. As he was out of UAE, he contacted them through e-banking support about this unsolicited deduction. After sending the complaints few times, he was informed that the deduction was made because he has to submit renewed copy of his Trade Licsense. When he asked why he was not informed about this earlier and why the charge was made without prior notice, Mashreq Bank opted to remain silent. He was referred to a customer support person who is so incompetent that he can not extract the scanned copy of Trade License from his email, do not respond back to emails or SMS messages.
After 10 days, his issue is still pending. The customer support person is insisting to see original Trade Licsense, despite the fact that my friend is telling him that he is not in UAE and unable to visit for next 3-4 months.
My friend filled their online feedback forms but received no response from that either. Mashreq Bank has no other way of making a complaint online. Is this the way to do banking?
May 3rd, 2009at 5:31 pm(#)
Stay clear from getting any credit facility from them. I missed a month’s payment on my credit card and two “gentlemen” visited my workplace to demand me to make a payment. HOW DID THEY EVEN KNOW THE EXACT LOCATION OF MY WORKPLACE????? I felt that my security had been compromised. And that harrassment for a month of delayed payment?!? I’ve been charged all the fees they could possibly think of, and then they go and harrass me at my workplace?!?! Quite unprofessional this lot!
May 11th, 2009at 7:49 pm(#)
Credit card facility!! rather a disability. Mashreq bank harasses you week after week till you take the credit card. Even though it takes one phone call to apply for a card, without any paperwork. Try cancelling the same card, without even receiving this card. Your life is a living hell. They will block the entire credit amount against the so call credit card application. It takes 2 hours for the so called credit card section to handle 6 customers. Height of incompetency!! One of the customers complained of chest pain and left the bank. What happens if someone dies, in this case, with anxiety? It is pure stress caused by the lack of service.
I recommend you to approach them with caution. Even if you have Mashreq certificates, that is another story altogether. Customer service advise you to deposit AED10,000 or above and the service charge of AED 25 will not be charged. Go to their cashiers, they come up with other stories. If & but clause. You start shouting at them, and suddenly one senior person comes and takes you to their desk. They do everything for you. What a service? Upset the customer and then try to pacify him. Shame, their management focus on such customer service practice. The only person working in the branch was the office boy, making copies, bringing water to customers and queue combing.
“We do banking, you do life sentence”
June 16th, 2009at 5:10 pm(#)
Avoid dealing with Mashreq Bank…. they jus harass you like anything, if i skip in a payment the minimum waiting time is basically 3 months but this bank will harass yo otherwise also. I guess they have no other job rather than harassing their clients. and specially when it comes to selling of their credit cards, they will not let yopu breath till you take it or else will bravely make you fall in shit by saying that its compulsary if you apply for loan, u got to take it. I have gone through this.
September 27th, 2009at 4:55 am(#)
These MASHREQ BASTERDS MANAGEMNT NOT THE WORKERS THEY EAT OUR MONEY SO BADLY MY PAYMEBNT WAS ONLY 1 MONTH MISSED THEY DEDUCTED MY 1200 DHS WHRE I GET ONLY 4000 DHS SALARY I AGREE THAT AGENT CREDIT CARD EVRY DAY CALLING TAKE SIR SIR TAKE SIR IF I WOULD HAVE ASKED HER PUSSY SHE WOULD HAVE SAID YES THEY MADE IT COMPULSARY AT LAST TO TAKE ALL OUR MONEY IS BROUGHT SAREE FOR THER WIVES
October 7th, 2009at 11:02 am(#)
Mashrak Bank Customer Service is the WORST Customor serice that we have dealt with. IRRESPONSIBLE AND INSTEAD OF SOLVING THE ISSUES THEY ARE CREATING ISSUES.
October 23rd, 2009at 2:32 pm(#)
Mahreq is one of the worst when it comes to customer service and takes advantage of the their situation simply because there is no serious customer protection units to challenge their practices. I took a vehicle loan and decided for an early settlement. They wanted me to pay 5% for the outstanding balance , whereas if I had paid this money over the regular period , it was only less that that. When I took the loan, the terms were different and I was told that I would have to pay 2.5 % interest for the outstanding. But they changed this term unanimousely for their favour . When I asked the manager, she even told me that she had to pay the same amount for an early settlement of her car loan. What a lie!!!! as a matter of fact everyone knows mashreq employees get auto loan free of interest. Anyway, a recent gulf news opinion survey reflects one simple fact – People do not trust banks. My 10cents to the folks out there, eventually such institutions will collapse , now it this their time to cheat and make money…we have seen that many times over but will not survive when the enviornment opens up.
February 1st, 2010at 10:49 pm(#)
Mashreq Bank Not only doing stupid things with customers also with staffs. None of the staffs would like to work at Mashreq because of situation they are working.
They fire people without any reason.Managers ask employees “If you resign, we will provide you Good Service Letter if not we will terminate and provide bad character letter. including HR everyone is very un-professional.
do not do any business with Mashreq. They are very cunning. I still can not understand why government is not taking any action against them
August 16th, 2010at 9:09 am(#)
I had all my funds (we are talking 6 months rent cheque savings – thousands!!) transferred out of My Mashreq Personal Account – not authorised. It has been 2 months now – my local branch won’t tell me anything – I have been in 10 times they never call me back. Not once has anyone apologised/offered to help/ called me up to explain what is going on.
Absolute JOKE!!!! The first time I went in extremely upset and frustrated I got laughed at.
I have had two phonecalls to tell me my online account will be reactiviated within 24 hours – this was 4 days ago.
Completely and utterly useless. None of my emails / complaints have been answered.
The second I get my money back I am closing my account and moving to Emirates NBD and advising EVERYONE I meet NOT to bank with Mashreq.
August 24th, 2010at 3:59 pm(#)
i was going for a job interview to mashrek bank but to see their staff deficiencies i am very much worried that is it best institution for my career growth?
August 25th, 2010at 1:38 pm(#)
My brother was here in UAE since 2002 and had a Mashreq Bank Credit Card, he left UAE in 2006 while leaving he paid 3500 of his total outstanding with the bank. last month a legal notice was sent to my home in Manipur India for an outstanding of 59000AED(fifty Nine thousand AED), i though maybe my brother was lying to us for his debts. I contact my friend in Dubai who checked with the bank for the actual due amount is only 2300AED two thousand Three Hundred only. They said he need to pay minimum 16000AED to get settlement. My brother confirmed his credit limit was 6000AED….I cant understand how this bank is charging interest and how can they ask for such nonsense amounts.