January 21st, 2010 | by Dubai Dude | published in Business in Dubai
Mahreq Bank, infamous for its incompetent customer service, has now placed its customers in steamy waters. According to The National, a group of Mashreqbank customers wants the Government to investigate a change in how the bank determines their interest rate that they say has raised the monthly payments by as much as 30 per cent. [...]
March 3rd, 2009 | by Dubai Dude | published in Business in Dubai
Earlier, I wrote about incompetent customer service by Mashreq Bank. Today, I was informed that their online contact is not working. Considering they have not given any contact email address on their web site, how can somebody contact Mashreq Bank through their website? I mean, what is the benefit of having a website when people [...]
February 22nd, 2009 | by Dubai Dude | published in Business in Dubai, Featured
Every day in Dubai makes you wonder how business booms here and why investors and businessmen across the globe come here, considering the pathetic customer service provided by most of the insitutions established in Dubai. Take for example, Mashreq Bank, with slogan of ‘we do banking, you do life’. How inspring it seems, but reality [...]