Mashreq Bank service issues, incompetency and fraud
Mashreq Bank boasts a lot about customer service. However, as noticed earlier, there are some serious service issues which have led customers to complaint to the Central Bank.
Following are some complaints posted by Mashreq Bank customers at a complaint board. This is provided here for general information only. It is not intended to be given as advice and should not be relied upon as such.
If Mashreq Bank or their affiliates want to comment on that, they can do so in the comments section.
To launch your complaints against any banking service, please visit the website of the Central Bank of UAE.
Categories: Business in Dubai, Living in Dubai Tags: Customer Service, Fraud, Mashreq Bank
Mashreq Bank customers approach Central Bank against exorbitant Interest Rates
Mahreq Bank, infamous for its incompetent customer service, has now placed its customers in steamy waters.
According to The National, a group of Mashreqbank customers wants the Government to investigate a change in how the bank determines their interest rate that they say has raised the monthly payments by as much as 30 per cent.
In a letter they plan to send to the Central Bank today, 64 customers will demand a meeting with officials to present their claim that Mashreq violated terms of variable rate mortgage agreements when it switched its base for calculating its charge from the Emirates interbank offered rate (Eibor) to an internally set one.
Categories: Business in Dubai Tags: Eibor, Mashreq Bank
Mashreq Bank Online Contact Form Is Not Working
Earlier, I wrote about incompetent customer service by Mashreq Bank. Today, I was informed that their online contact is not working. Considering they have not given any contact email address on their web site, how can somebody contact Mashreq Bank through their website? I mean, what is the benefit of having a website when people can’t contact you through it?
Here is what the error message says:
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Incompetent Customer Service By Mashreq Bank
Every day in Dubai makes you wonder how business booms here and why investors and businessmen across the globe come here, considering the pathetic customer service provided by most of the insitutions established in Dubai.
Take for example, Mashreq Bank, with slogan of ‘we do banking, you do life’. How inspring it seems, but reality is quite different.
Categories: Business in Dubai, Featured Tags: Mashreq Bank