Comments for Dubai Expat Blog

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Comment on Incompetent Customer Service By Mashreq Bank by RO

RO — Wed, 01 Feb 2012 15:33:30 +0000

Dear Mashreqbank,

I am appalled at the service and shocked by the handling of how you treat your customers.
I have been for now one week trying to gain a simple 2 page statement and have went through numerous calls,call centre agents,
team leaders and of course Reem from your complaints division.
Yes i am fully aware of procedures but when your systems have a glitch/technical fault it is time,money and inconvenience to your customers.
Your systems certainly need an upgrade immediately and with the competition out there its by far below standards.
This is my second mishandled case being a new customer in less than three months and i am disgusted!
Mashreqbank has got to be the worst bank I have ever came across in my life.
I have lost all hope and faith thus far after 2 horrible experiences.

As discussed with you Imran and Reem its pointless receiving the statement today,
further it is a disgusting and unproffesional scan you attached herein with the dates cut off.

I have had to leave work and inconvenience myself to get to a branch in deira were it took over 30 minutes to print a 2 page statement, again incompetency!
I made myself very clear to the staff the sitting at counter 1 ref ticket s214 that he cancel the pending requests (briefed him on the problem) and he confirmed
that he had sent an email to your department to cancel forwarding the statement by email as well as pending requests.
I also made it clear that I DO NOT want to be billed again as I had received the docs physically and have payed the charge.
Working as a corporate professional holding a senior position, with this comes being influential and im certain my company
who has a corporate agreement with Mashreqbank as well as the rest of my colleagues would be very interested to know
the handling and mistreatment of Mashreqbank towards their customers.

May I suggest that when a customer is mishandled you make exceptions to fix the problem in the least possible time.
I also suggest that your team leaders at the call centre are further trained and are competent enough to think out of the box rather than use your common
reply of ‘a mail has been forwarded to the concerned department’ repeatedly.

Finally after getting the docs myself I scanned them and forwarded them and since the deadline was reached hence it was not accepted.
I have not only lost my time but my client and personal business deal thanks to Mashreqbank.

Regards,

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Comment on Incompetent Customer Service By Mashreq Bank by jul

jul — Mon, 23 Jan 2012 01:22:02 +0000

Absolutely true that mashreq banks customer service is a catastrophy and their way to deal with money is soooo very unprofessional . I always have a feeling that their staff has no financial education at all and therefore they have no clue how to deal with money. Let me tell you my story ( and I have absolutely nothing outstanding or unpaid bills with the bank and never had). Visiting their “Priority banking” in the first floor of jumeirah branch recently.There was NOONE at the reception to welcome or even greet me. Standing all alone in the waiting lobby. No tea or coffee offered.Everyone is busy with something else. I knock on some open door( self service mode) and ask if anyone would be free to assist me with my priority banking needs. A busy lady finaly found time for a small customer like me . She asked me to follow in the small meeting room. One round table was standing there – AND NO CHAIRS ! Imagine no chairs in priority banking section! The lady appologized so heartfully and so sweeeeeet , but actuelly it felt so cheap again. Okay she organized two chairs. Office boy came in to connect some cable under the table and started crawling around just under my feet (By the way I am a lady )while the mashreq lady happily and self indulged tried to give me an advices how to invest money .She requested the office boy to prepare two cups of coffee , and here comes the hummer !!!!!!!! He answered—— : “I cant , I am busy at the moment” . This is priority banking with mashreq ! Indeed a rubbish bank! Even the telephone which was standing on the table was so grey and covered with dirt and dust.
I already opened an account with another bank. All comments which were written here before by other fellows about this bank are true , I can only confirm.All their slogans are so hollow and so far , far away from their reality.

Comment on Incompetent Customer Service By Mashreq Bank by vineet

vineet — Tue, 06 Dec 2011 21:29:34 +0000

Understand the feelings of my friends out there.This is pretty much a story with all the banks in UAE .I am a Mashreq bank client (Bank accounts and investment accounts)for the last 7 years and I havent faced any major problems comparatively with the other Multinational banks.One imp tip which I could provide you all is to have a Relationship Manager or get in touch with a Relationship manager with the bank.I have one and he is very helpful promt and professional.May be I can suggest you all my RM as i have suggested him to many of my friends and the are also happy with him.

Comment on Incompetent Customer Service By Mashreq Bank by priju

priju — Tue, 06 Dec 2011 21:18:35 +0000

See I agree with my fellow brothers out there.
As I have read through almost all the post what I gather is that many have issues regarding the credit cards.please understand that if you dont pay back the money on time , its not just mashreq but all the banks across the globe would charge from you the same way and once you are not paying none of the banks will be speaking to you nicely as that is their money and business.****Please understand that a credit card is not just a easy shopping instrument and it can only be owned and used by someone who is disciplined in terms of payment on time.********** Its quite a human behaviour to use money and conveniently forget about the payments and this is where the credit card companies make money.You cant say why they are charging a high interest on the same as they are ***Unsecured loans *** For the kind information there are lot of cases where clients use the money and run off also. i am not promoting any bank but just sharing certain facts. Please dont feel bad.

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